Vision and Values
Our aim is to create lasting relationships with our clients; relationships that provide value for them over time. To do that we need to put ourselves in their shoes – see their issues the way they do. We need to communicate in plain English so everything is understood. We need to help them make decisions now that may impact on their future.
What do our clients’ say?
We value client feedback which comes to us in many forms. After all, how else can we improve our level of service and client satisfaction?
So, what do our clients’ say?
‘Easy to deal with’
Personal chemistry is important in any successful relationship. Clients expect their legal team to show its human side and be approachable. Professional arrogance can kill client relationships. Clients want to feel comfortable to ask questions without fear of embarrassment.
‘Time’
Our clients’ time is precious and shouldn’t be wasted. Time is also money and they want legal advice that is clear, straight talking and delivered on time. They also appreciate that we invest the time to learn about them and the issues they face to come up with solutions that match their needs.
‘On my side’
If an issue is important enough to use a legal advisor, clients expect them to show that they’re ‘on their side’ and will ‘fight their corner’ if that’s needed.
‘Value’
They expect our charges to be highly competitive and our research shows that’s exactly how they see our costs. Choice is vital. So we offer fixed rates, packaged services, retainer packages and insurance based funding.
‘Protection from risk’
No one wants the exposure of unnecessary risk. But risk isn’t always obvious or immediate. Our clients expect us to minimise or share the known risk and anticipate future threats so that they can make decisions now that protect their future.
Contact us today to see how we can assist you.
